Dispute Management is tricky and intricate. Closing a case requires getting facts and evidence from all parties.

In our case, it means getting inputs from tenants, OMI, customers, and partners. Often, the Dispute Team would follow up and will not stop in asking questions until we know what happened and how we can resolve the issue. Building relationships and effective communication is a challenge because we are all based from different parts of Greater Manila. But this does not stop me from resolving problems. So, I would say my superpower is patience. As we grow the business, we also grow individually. And for dispute cases to be resolved, patience is the essential key to understand and learn each part of the business to support its needs.